— by Arnab Gupta

☞ Indian banks contemplate ‘face reading’ to spot doubtful loan seekers

June 29, 2018

From the Times of India:

Private banks in the western coastal state [Gujarat] have approached the Gujarat Forensics Science University to prepare a facial micro-expressions manual, to train its employees in recognising doubtful high net-worth customers like fugitive liquor baron Vijay Mallya demanding loans.

This is straight out of the American TV series Lie to Me (IMDB Link):

In the show, Dr. Cal Lightman (Tim Roth) and his colleagues in The Lightman Group accept assignments from third parties (commonly local and federal law enforcement), and assist in investigations, reaching the truth through applied psychology: interpreting microexpressions, through the Facial Action Coding System, and body language.

Have the Indian bankers in question seriously been watching too much TV reruns? In the show, the protagonists use micro expressions to evaluate suspects and their testimony to solve crimes. That’s slightly different from the real world case of deciding whether to give out large loans, no? (For context, India has had a slew of recent large loan frauds.)

I am completely bewildered by this. If there have been some large loan frauds, shouldn’t the most important step be a complete overhaul and re-evaluation of how credit-worthiness of prospective clients is determined? In a financial sense? In a risk assessment and cost-benefit analysis sense? In an available collateral sense? Especially given that investigations have been called for on bank employees, it has been alleged that a bank CEO “failed to initiate steps” to prevent the fraud after there were red-flags, and bank officials have been charged?

Do the bankers really believe that there is nothing to improve on their financial evaluations side and in their employee honesty side? Or is this a case of putting their head in the sand and going ‘la-la-la’? Are the bankers too entrenched in their current practices and workflows, don’t want to go through the trouble — and the expense — of actually re-evaluating their own businesses, and are looking for guises to exculpate themselves?

I mean, seriously, if the banks want to go for next generation methods, artificial intelligence and machine learning would be an actual avenue to explore. Examples to be found here and here. There are even courses and available computer code(here and here) to get people started!

Come now, bankers in question: get real and find real solutions to your real problems, and stop with the hand waving TV-show inspirations.